Terms of Service

These Terms apply when you visit our store pages or buy Mousaway products. By placing an order you agree to them. "We", "us" and "Mousaway" mean the Mousaway brand; "you" means the customer.

1. Our Products

Mousaway Off-Season Pouches are plant-based rodent repellent pouches made with essential oils. They are intended for enclosed, non-living spaces such as RVs, campers, parked vehicles, boats, garages, sheds and storage rooms.

This product is exempt from registration with the U.S. Environmental Protection Agency under FIFRA section 25(b). It is not a substitute for professional pest control. Results depend on the space, airflow, entry points and rodent pressure, and may vary.

2. Safe Use

• Use only as directed on the package.
• Keep out of reach of children and pets. Do not eat or open the inner material.
• Remove pouches from engine bays and vehicle parts before driving.
• Avoid contact with eyes and skin. Wash hands after handling.

3. Orders and Pricing

All prices are in U.S. dollars. Payments are processed securely by Whop, our checkout and payment provider. Applicable sales tax is calculated at checkout. We may cancel and refund an order if a product is unavailable, a price was shown in error, or the order looks fraudulent.

4. Shipping, Returns and Refunds

Shipping times, the 60-Day Off-Season Guarantee and our refund process are described in our Returns, Refunds & Shipping Policy, which is part of these Terms. Risk of loss passes to you when the carrier delivers your order.

5. Reviews and Content You Send Us

If you send us a review, photo or video, you confirm it is your own honest experience and give us permission to display it with your first name and last initial. We do not edit reviews to change their meaning.

6. Intellectual Property

The Mousaway name, logo, packaging, images and text belong to Mousaway and may not be copied or used without our written permission.

7. Limitation of Liability

To the fullest extent allowed by law, our total liability for any claim related to a product or order is limited to the amount you paid for that order. We are not liable for indirect or consequential damages, including damage caused by rodents. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

8. Changes

We may update these Terms from time to time. The version in effect when you place an order applies to that order.

9. Contact

Message us through Whop support chat: open our support page on Whop and sign in with your email, Google or Apple to start the chat. If you have ordered, the chat is also in your Whop account, next to your Mousaway order.