Returns, Refunds & Shipping Policy

60-Day Off-Season Guarantee

If you are not happy with your Mousaway order for any reason, contact us within 60 days of delivery and we will refund your order in full. You do not need to send the product back.

• Include your order number and the email used at checkout.
• Refunds go back to your original payment method. Once approved, most banks show the refund within 5–10 business days.
• The guarantee covers one order per customer or household.

Damaged, Missing or Wrong Items

If your order arrives damaged, incomplete or incorrect, contact us within 14 days of delivery with a photo of the problem. We will send a free replacement or issue a full refund, whichever you prefer.

Order Changes and Cancellations

You can change or cancel an order free of charge until it ships. After it ships, the 60-Day Off-Season Guarantee above applies.

Shipping

• Where we ship: United States addresses only.
• Cost: Free standard shipping on every order.
• Processing: Orders are prepared and handed to the carrier within 1–3 business days.
• Delivery: Most orders arrive 3–8 business days after they ship.
• Tracking: We email a tracking link as soon as your order ships.

If your tracking shows no movement for 10 business days, or the package is marked delivered but you cannot find it, contact us and we will help locate it or send a replacement.

How to Reach Us

Message us through Whop support chat: open our support page on Whop and sign in with your email, Google or Apple to start the chat. If you have ordered, the chat is also in your Whop account, next to your Mousaway order.