Contact us
Questions about placement, your order or the 60-day Off-Season Guarantee? We're happy to help.
Message us through Whop support chat: open our support page on Whop and sign in with your email, Google or Apple to start the chat. If you have ordered, the chat is also in your Whop account, next to your Mousaway order.
Where is my order?
We email a tracking link as soon as your order ships. Orders ship in 1–3 business days and most arrive 3–8 business days after that.
Refunds
Not happy with your order? Message us within 60 days of delivery for a full refund, no need to send anything back. See our Returns, Refunds & Shipping Policy.