Privacy Policy

This policy explains what information Mousaway collects when you visit our store pages or place an order, and how we use it.

Information We Collect

• Order information: your name, email, shipping address, phone number (if you give it) and the products you buy.
• Payment information: payments are handled by Whop and its payment processors. We never see or store your full card number.
• Support messages: anything you send us when you contact support.
• Browsing information: device, browser, pages viewed and how you reached us, collected through cookies and similar tools, including advertising pixels such as Meta.

How We Use It

• To process, ship and support your order, and to send order and shipping updates.
• To answer your questions and handle refunds.
• To improve our products and store pages.
• To measure and improve our advertising.
• To send marketing emails, only if you agree. Every email has an unsubscribe link.

Who We Share It With

We share information only with service providers that help us run the store: Whop (checkout and payments), our fulfillment and shipping partners, and advertising and analytics platforms. We do not sell your personal information.

Cookies

You can block or delete cookies in your browser settings. Some store features may not work without them.

How Long We Keep It

We keep order records as long as needed for orders, refunds, accounting and legal requirements, and delete or anonymize the rest when it is no longer needed.

Your Choices and Rights

You can ask us to access, correct or delete your personal information, or to stop using it for marketing. Depending on your state (for example California), you may have additional rights, and we will not treat you differently for using them.

Children

Our store is not directed at children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Message us through Whop support chat: open our support page on Whop and sign in with your email, Google or Apple to start the chat. If you have ordered, the chat is also in your Whop account, next to your Mousaway order.